- understand their external and internal problems and stakeholders
- have a Quality Policy describing the obligations of top management - usually a one-page document declaring commitment to quality
- to consider risks and opportunities throughout the business
- to develop a Quality or Management Manual - documenting as much or less as you want, but usually briefly reviewing the sections of ISO 13485
- develop procedures or work instructions - recipes for doing business; as much or less as you need; ideally, these are brief instructions for employees to follow
- to develop and monitor quality objectives
- to ensure that staff is competent and understands the quality management system
- to ensure a clear understanding and compliance with customer requirements
- under control to develop new products and services
- monitor any outsourcing work and procurement of materials
- monitor the work so that the final product or service meets the plan
- monitor performance and customer satisfaction
- take into account and monitor compliance with requirements specific to medical products
- monitor nonconformities and nonconforming products
- take measures to eliminate significant or recurring nonconformities
- conduct internal audits of the quality management system
- ensure that top management strategically analyzes the quality management system.
Documentation requirements:- Quality Policy
- Procedures or work instructions
- Forms
- Quality improvement plan (monitoring of quality goals and objectives)
- Registers are for nonconformities and corrective actions.
- Additional requirements of the specifics of the standard (for medical products.appointments)
Benefits of an quality management system for medical devices:
- increased efficiency
- reduced costs
- increased customer satisfaction and repeat business
- increased staff morale and motivation
- expanded company profile
- confidence that the business will work as intended
- ability to allow employees to continue working without direct supervision
- compliance with customer requirements, prequalification or regulatory requirements
- easily integrated with other management systems.
TQCSI Certification Process:- contact your TQCSI Office and ask for a quote or apply on-line - TQCSI will need to know what your business does, how many employees (full time equivalent) and what types of information security risks are applicable
- to prevent delays, don’t wait until your quality management system for medical devices is fully implemented.