ISO 9001:2015
Quality Management System


What is ISO 9001?

ISO 9001 for Quality Management Systems (QMS) is the most fundamental management system standard and allows customers to be confident they can expect the same product or service, time and time again, without variation. Moreover, through the continual improvement process, the product or service can only improve. Well over a million organisations throughout the world across every industry sector have adopted ISO 9001 to achieve uniformity in their business processes.

Quality Management System Requirements

  • understand their external & internal issues, and interested parties
  • have a Quality Policy describing senior management’s commitment to quality
  • embrace risks and opportunities throughout the business
  • develop a Quality or Management Manual
  • develop procedures or work instructions
  • develop and monitor quality objectives
  • ensure staff are competent and understand the quality management system
  • ensure customers’ requirements are clearly understood and met
  • design new products & services in a controlled manner
  • control any outsourced work and purchasing of materials
  • control work so the final product or service is as planned
  • monitor performance and customer satisfaction
  • control nonconformances and nonconforming product
  • take corrective action for significant or repetitive non-conformances
  • conduct internal audits of the quality management system
  • ensure senior management strategically review the quality management system.
Documentation requirements:
  • Quality Policy
  • Procedures or Work Instructions
  • Forms
  • Quality Improvement Plan (monitoring quality objectives and targets)
  • Registers – for non-conformances and corrective action.

Advantages of the quality management system:
  • increase efficiency
  • reduce costs
  • increase customer satisfaction
  • increase staff morale and motivation
  • expanded company profile
  • confidence that the business will work as intended
  • the ability to allow employees to continue working without direct supervision
  • compliance with customer requirements, prequalification or regulatory requirements
  • is easily integrated with other management systems.
TQCSI Certification Process:
  • Contact your TQCSI office and request prices or apply online - TQCSI needs to know what your business is doing and how many employees (full-time equivalent)
  • to avoid delays, do not wait until your quality management system is fully implemented.

Mark of certification of Quality Management Systems:

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